Welcome to Smoklear! These terms and conditions outline the rules and regulations for the use of Smoklear’s website, located at www.smoklear.com. By accessing this website and placing orders through our contact forms, WhatsApp, or Amazon, you agree to be bound by these terms and conditions. If you do not agree with any of these terms, please do not use our website or services.
1. Introduction
The terms “we,” “us,” and “our” refer to Smoklear. The term “you” refers to the user, customer, or viewer of our website. These terms and conditions govern your use of the Smoklear website, including all content, features, functionality, and services offered on or through the website.
2. Products and Services
Smoklear specializes in shisha filters that enhance the quality of shisha sessions by providing cleaner, smoother, and healthier smoke. All products displayed on our website are subject to availability. We reserve the right to discontinue any product at any time without notice.
- Ordering: You can place an order for Smoklear products through our website contact forms, WhatsApp, or Amazon.
- Product Descriptions: We strive to ensure that the information about our products, including descriptions and images, is accurate. However, we cannot guarantee that the product descriptions are entirely error-free or complete.
3. Pricing and Payment
- Prices: All prices listed on our website are in AED (or the relevant currency) and include any applicable taxes unless otherwise stated. Prices are subject to change without notice.
- Payment Methods: Payments for orders placed through our website are processed securely via [payment gateway]. Payments made through Amazon will be governed by Amazon’s payment terms and conditions.
4. Shipping and Delivery
- Shipping: We ship orders within [country or region] as per the delivery terms provided at checkout. Delivery times are estimates and subject to shipping carrier delays.
- Delivery Partners: For orders placed via Amazon, the shipping terms and conditions of Amazon apply.
- Responsibility: Smoklear is not responsible for delays caused by events outside our control (e.g., strikes, natural disasters).
5. Returns and Refunds
We want you to be satisfied with your Smoklear purchase. If you are not happy with a product you receive, please contact us through our customer support.
- Returns: Products may be returned within 14 days of receipt if they are in their original condition and packaging.
- Refunds: Refunds will be processed within 7-14 business days of receiving the returned product. The refund will be issued to the original payment method used for the purchase.
- Exchanges: Exchanges are allowed for defective products or incorrect items received.
6. Use of the Website
You agree to use the website for lawful purposes and in a way that does not infringe upon the rights of others or restrict their use of the website. Prohibited activities include:
- Posting or transmitting offensive, defamatory, or harmful content.
- Engaging in fraudulent behavior or misrepresenting your identity.
- Disrupting the operation of the website or accessing its services through automated means (e.g., bots, crawlers).
7. Intellectual Property
All content on this website, including text, images, logos, and trademarks, is the intellectual property of Smoklear or its content providers and is protected by applicable intellectual property laws. You may not reproduce, distribute, or modify any part of the website without prior written consent from Smoklear.
8. Third-Party Links
Our website may contain links to third-party websites, such as Amazon or WhatsApp, for your convenience. These websites operate independently of us, and we are not responsible for their content, privacy practices, or terms of use.
9. Disclaimer of Warranties
Our website and all content, products, and services provided through it are offered on an “as-is” and “as-available” basis without warranties of any kind, whether express or implied. Smoklear does not guarantee that the website will operate uninterrupted or error-free, nor do we make any warranties regarding the accuracy or completeness of the information on the site.
10. Limitation of Liability
To the fullest extent permitted by law, Smoklear shall not be liable for any damages arising from the use of or inability to use our website or products, including but not limited to indirect, incidental, punitive, or consequential damages.
11. Governing Law
These terms and conditions shall be governed and construed in accordance with the laws of United Arab Emirates, without regard to conflict of law principles. Any disputes arising from the use of our website or products will be subject to the exclusive jurisdiction of the courts in [Your Jurisdiction].
12. Changes to the Terms
We reserve the right to modify or update these terms and conditions at any time without prior notice. The updated terms will be effective as soon as they are posted on this website. By continuing to use the website after changes are made, you agree to be bound by the revised terms.
13. Contact Information
If you have any questions or concerns about these terms and conditions, please contact us at:
Smoklear
Email: info@smoklear.ae
Phone: [Insert Contact Number]